Operational excellence and cost efficiency
Operational excellence has been designated as our primary focus in 2009 and 2010. As Achmea is a group of strong brands, often brought into Eureko through merger or partnership, we must take a strategic approach to our operational excellence and cost efficiency. Our divisional structure concentrates product, service and distribution expertise. We are in the process of combining back offices so that we can standardise product development, distribution and administration to support brand-specific front-office services to customers. This process, called SENS, will be accelerated in 2009, not least through the development of common process optimalisation. SENS is a new way of working within Achmea that enables us to evaluate and improve the way our processes work from the client's perspective. SENS has already been implemented successfully in our Health business, helping to achieve operational synergy and the cost efficiencies this will generate.